Introduction
Punjab National Bank shortly referred to as PNB is an Indian commercial services company that has its base in New Delhi, the capital city of India. It was founded in the year 1894, the bank has more than 5,800 branch offices and more than 6,000 ATM centers spread over nearly 764 towns. The bank aids more than 80 million customers. Punjab National Bank is one amongst the Big Four banks of the Indian banks along with ICICI Bank, State Bank of India, and Bank of Baroda.Punjab National Bank is the third biggest bank in India with respect to asset size which estimates to 1 billion at the end of Financial Year 2012 to 2013. The bank has been placed 248th in the list of the biggest banks in the world that was declared by the Bankers' Almanac. PNB has a funding subordinate in the United Kingdom, as well as branch offices in Hong Kong, Kabul and Dubai. It has its representative branch offices in Almaty in Kazakhstan, Dubai, Shanghai in China, Oslo in Norway and Sydney in Australia.
With over 120 years of solid survival and over 6081 of total branch offices including 5 foreign branch offices, over 6940 ATM centers as on March in the year 2014, Punjab National Bank is aiding more than 8.9 crore valued customers. Punjab National Bank is one of the main nationalized banks of India that has sustained to offer practical and reliable banking facilities to its customers. The Bank relishes solid basics, huge franchise importance and good brand name. To handle the rising goals of the people and strive in the rough situations, the Bank offers varied range of products and facilities.Outstanding to its operating performance in the year 2013, the Bank has received many glories and compliments in credit to its service to do good to the society and on its complete performance. Lately, Punjab National Bank was given with the Golden Peacock Innovative Product Award of the year 2014 which is given by the Institute of Directors, Vigilance Excellence Award was given by the Institute of Public Enterprises, Global CSR Brilliance and Leadership Award for Organizations with Best CSR Practices and Bank with leading Financial Inclusion Initiatives Award was given to the bank by ABP News.
Apart from these, the Bank has stood consulted with IBA Banking Technology Awards below the category of the Best Risk Management and Security Creativities and Banking Technology Excellence Award below Customer Management and Business Excellence Creativities by the IDBRT, Hyderabad. More over the Bank has been renowned as the Best Banker below Agriculture Credit and Presence by The Sunday Standard.
In terms of praises, Punjab National Bank has been declared as the most profitable Bank among the many Public sector banks by the Financial Express and Ernst and Young study on India's Best Bank. Universally, 'The Banker' Magazine of London has rated Punjab National Bank at the 170th spot amongst the World's Top 1000 Banks in the year 2013, up from the 175th spot in the year 2012. Forbes Magazine has listed Punjab National Bank at the 668th spot among the 2000 global Bank giants.
Supported by the solid national performance, the Bank has its worldwide goals as well. Currently, the Bank has its foreign existence in about 10 countries by the way of 5 branch offices in cities like Hong Kong, Kabul, Dubai, and OBU-Mumbai, 3 Holdings in cities like London, Bhutan and Kazakhstan, a Shared Venture at Nepal and about 5 Representative branch offices in cities like Almaty, Oslo, Shanghai, Dubai and Sydney.
In the strong competitive atmosphere, which is set to strengthen more with the entrance of many new players, the Bank is varying its income streams. During the Financial Year 2013, the Bank attained 30% of share in MetLife India Insurance Company Ltd., thus forming a new entity named Punjab National Bank MetLife India Insurance Company Ltd. Apart from this, the Bank is also providing credit & debit card, Merchant Banking, Gold Business, Factoring Services, Mutual Fund, etc.The Bank has been through swift progresses in the banking sector with the help of several technology empowered products and facilities which are providing appropriate funding to all the customers that also include young generation who are very techno savvy to the core. The Bank has the massive network of branch offices including specialized branch offices which are providing several products and facilities to its customers.
Financial addition has been the significance area for the Bank as echoed in its mission "Banking for the unbanked". To deliver Business Correspondents (BC) facilities online, the Bank has established in place "Kiosk Banking Solution" that is shortly referred to as KBS. With the usage of this new technology the Financial Addition customers can have access to all the banking services like Account opening, mini statement, cash deposit, cash withdrawal, balance enquiry and fund transfer, etc. that are required by the customers at BC site in real time. For an effective use of the BC network, The Bank has implemented a mix of few BC models using the KBS technology for every Sub Service area (SSA) or Urban Ward (UW) inside the service area of its each base branch office. The Bank has about 8490 Sub Service Areas spread across the country.
During the Financial Year 2014, Punjab National Bank kept its NUMBER ONE place in the Domestic Deposits, Domestic Business, Domestic Advances, CASA Deposits and Operating Profit among the nationalized banks of India. With a striking share percentage of 38.30% shares of CASA Deposits to the Total Deposits, Punjab National Bank sustained its number one place amongst its peers. Moreover in terms of the Bottom line performance, the Bank has accomplished the highest Operating Profit of Rupees 11,384 crore in the Financial Year 2014. The Net Interest Margin (NIM) of 3.44% continued as one of the top amongst peer banks. The Bank has a very solid capital base with the capital competence ratio of about 12.29% as per Basel II and about 11.52% as per Basel III as reported on the month of March in the year 2014. Contact details:
Website: www.pnbindia.in
| Products & Services | Contact Numbers | Email ID |
| 1. Customer Care Division (For All Complaints) | Toll Free No. 1800 180 2222 1800 103 2222 Tolled No. 0120-249000 Landline :011-23714562 |
complaint@pnb.co.in |
| 2. For Deposit / Locker /Service Charges/related/Products / services | 011-25755535,25755781 | rrmd@pnb.co.in |
| 3. For Retail Loan Products | 011-23311164 | rad@pnb.co.in |
| 4. For Wealth Management Products | 011-26174652 | msd@pnb.co.in |
| 5. For Micro, Small & Medium Loan Products | 011-23359557 | sme@pnb.co.in |
| 6. For International Banking | 011-26176297,26102303 | ibd@pnb.co.in |
| 7. For HRD |
26102303 Ext-339, 354 | recruitmentho@pnb.co.in |
